Valued Customers:

A recent billing error has resulted in some TxTag customers receiving Pay-By-Mail invoices for recent travel. We are actively working to correctly process the transactions through your TxTag account. You will receive a letter from CTRMA that provides additional information and confirmation of the correction. No action is required from you.

If you do however need to contact us, please note that call volumes and wait times are currently high. You may utilize the virtual phone queue and/or chat function on the website to avoid additional wait.

We apologize for the inconvenience.

Non-Payment & Court Information

Pay By Mail customers are given 30 days to pay toll bills. If payment is not received by the due date, the tolls are converted to Notice of Non-Payments and the non-payment enforcement process begins. If the non-payment fees are not paid in full, the vehicle’s registered owner may be subject to criminal misdemeanor charges and a fine of up to $250 per unpaid toll in addition to court fees.

Here are the steps a Pay By Mail customer can expect if a toll road bill is unpaid:

Non-Payment Fees/Enforcement Process

Failure to Pay

A new Pay by Mail bill is created every 15 days and matched with vehicle registration records. Bills are unique to a license plate and address. The table below outlines the full billing cycle.

  • Toll Bill: Tolls + $1 Processing Fee
  • Notice of Non-payment: (30 days past due): Tolls + $1 + $15 Non-Payment fee per invoice
  • Second Notice of Non-Payment: (60 days past due): Tolls + $1 + $30 Non-Payment fee per invoice
  • Final Notice of Non-Payment: (90 days past due): Tolls + $1 + $60 Non-Payment fee per invoice
  • Legal Action (after 120 + days of nonpayment): Subject to criminal misdemeanor charge + Toll + Court Fees + up to $250 Special Fine

Legal Action

Under Texas law, someone who fails to pay a Toll Bill can be charged with a criminal misdemeanor for toll evasion under Chapter 370.11 of the Texas Transportation Code. If found guilty the vehicle’s registered owner can face fines of up to $250 plus court administrative fees for each unpaid toll.

court process
habitual vioaltor

Habitual Violator

(100+) unpaid tolls within a year may lead to registration block; vehicle ban; as well as criminal misdemeanor charges, a fine up to $500 and impoundment if the ban is violated.