In observance of the Memorial Day Holiday, the MSB Call Center will be closed on Saturday, May 26, 2018 and Monday, May 28, 2018. Call Center Services will resume at 7:30 a.m. Tuesday, May 29, 2018. Payments can still be made on our website or telephone automated payment system. Have a safe and happy holiday!


Vehicles with exempt plates are not necessarily exempt from paying tolls.
State law, bond convenants and Mobility Authority policy limit toll free travel to the following:

Emergency Vehicles Public Transportation Vehicles Veterans Commercial

Emergency Vehicles

The following emergency vehicles are exempt from paying tolls:

  • Fire department and police
  • Public or private ambulances
  • Municipal department or public service corporation emergency vehicles
  • Private vehicles of volunteer firefighters
  • Private vehicles of certified emergency medical services employees
  • Private vehicles of volunteers when responding to a fire alarm or medical emergency
  • Industrial emergency response vehicles when responding to an emergency
  • Vehicles of blood or tissue banks when making deliveries of blood, drugs, medicines, or organs

Public Transportation Vehicles

Public transportation vehicles owned or operated by the Capital Metropolitan Transportation Authority or the Capital Area Rural Transportation System with a capacity of 16 or more individuals.

Toll payment is required of all other government vehicles. If you've received a bill for a vehicle that you believe qualifies for an exemption as described above, please complete the document below and forward to:

Exemption Form

Central Texas Regional Mobility Authority
3300 N IH-35, Suite 300
Austin, TX 78705

Or fax to: (512) 996-9784

In addition to the completed forms, please include a fleet list in Excel format that includes license plate numbers and issuing states. If you need to update an established account, then please email the additions or deletions only.

In both cases, MSB will email confirmation that all related toll bills / violation notices have been dismissed once your request has been processed.

For more information, please call (512) 450-6321.


The Board Members and staff of the Central Texas Regional Mobility Authority honor and appreciate the service of the men and women of our military forces, past and present.

State law allows a Texas toll road entity to offer discounted or free tolls for vehicles with a Disabled Veteran, Purple Heart, or Legion of Valor specialty license plate. No state funds have been appropriated to defray the cost of providing this benefit, however, and the Mobility Authority does not offer discounted or free tolls under such a program at this time. Click here to see our Board of Director's Resolution pertaining to this issue.

Veterans and other beneficiaries may be eligible to have toll charges reimbursed by the U.S. Department of Veteran's Affairs when they use a toll road to travel for care at a Veteran's Administration medical facility. The Beneficiary Travel Benefits program is established and administered by the Veterans Administration. Click here for details on elegibility and the VA's procedures for reimbursement of toll charges available from the Veterans Administration.

The VA's Beneficiary Travel Benefits program does not require that the person eligible for toll reimbursement travel in a vehicle with a Disabled Veterans or other special license plate. However, to be reimbursed for toll charges, you must submit a form to the VA with your receipt for payment of the toll charge no later than thirty days after the date you traveled to a VA facility for medical care. Click here to download the required VA Form 10-3542.

For more information, questions, or assistance relating to the Beneficiary Travel Benefits program, please contact the Veterans Administration Beneficiary Travel Office at (254) 743-0749.


No. We do not offer exemptions for Commercial Vehicles.

Commercial businesses who have five or more vehicles within their fleet can now manage pay by mail tolls for an unlimited number of cars and trucks. Simply provide our company with a list of your fleet license plates along with an accounts payable contact to

To reach our Commercial Department with questions, please call us at (800) 867-5081 Monday through Friday 8am - 5pm.